Returns and Refunds

Last Updated: November 17, 2024

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Return Eligibility

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DBC Ventures PTY LTD accepts returns only for faulty or damaged products. Due to our print-on-demand business model, we do not accept returns for:

• Change of mind

• Incorrect book selection

• Other non-quality related issues

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What Constitutes a Faulty Product?

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• Printing errors

• Binding defects

• Missing pages

• Significant print quality issues

• Damaged during shipping

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Return Process

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1. Contact Us:

   • Email returns@daddysbook.com within 14 days of delivery

   • Include your order number and clear photos of the fault

   • Describe the issue in detail

2. Assessment:

   • Our team will review your claim within 2 business days

   • If approved, we'll provide return instructions

3. Refund or Replacement:

   • Choose between a full refund or replacement

   • Refunds include original shipping costs

   • Replacement books ship at our expense

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Important Notes

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• Return shipping costs are covered by DBC Ventures PTY LTD for faulty items

• Keep original packaging until you're satisfied with your purchase

• We do not maintain physical stock; all replacements are reprinted